Your Google Business Profile is often the first place customers encounter your business — and it heavily influences whether they call, visit, or keep scrolling. I help local businesses turn their listings into a powerful visibility and trust tool by keeping them accurate, optimized, and actively managed.

What’s included:

• Complete listing setup, claiming, and verification (if needed)

• Optimization of business name, description, categories, services, and contact details

• Routine updates to hours, holiday schedules, and seasonal changes

• Posting announcements, offers, and updates directly to your profile

• Uploading and refreshing photos and visual content

• Monitoring and managing Q&A for accuracy

Your listings stay current, look professional, rank better locally, and make it easy for customers to choose you.

Online reviews are one of the biggest drivers of trust for local businesses — and one negative or unanswered review can influence dozens of potential customers. I help you take control of your online reputation so your business is presented clearly, professionally, and confidently across platforms.

What’s included:

• Monitoring reviews across key platforms (Google, Yelp, Facebook)

• Professional, brand-appropriate responses to positive and negative reviews

• Guidance on when and how to respond — and when not to

• Support with flagging or disputing fake, harmful, or inappropriate reviews

• Best-practice guidance for ethically generating more customer reviews

I don’t just manage reviews — I help you build a consistent, trustworthy presence that shows customers you care, you listen, and you stand behind your service.

Ongoing reputation support includes:

• Alerts for new reviews so nothing goes unanswered

• Response strategy tailored to your brand voice and industry

• Identification of trends or recurring feedback so you can improve your customer experience

• Simple reporting to track growth in reviews, ratings, and sentiment over time

This will help your reputation feel intentional, authentic, and aligned with the quality of your business — not reactive or neglected.

Social media doesn’t have to be overwhelming to be effective. I help local businesses maintain a simple, consistent, and professional presence on social platforms — without the pressure of daily posting or complex campaigns.

This service is designed to support visibility, credibility, and connection, while staying realistic for small teams and busy owners.

What’s included:

• Platform guidance (what to focus on — and what to ignore)

• Light content planning aligned with your business goals and seasons

• Simple post ideas for promotions, updates, and announcements

• Captions tailored to your brand and audience

• Repurposing content from your Google profile, website, or in-store activity

I act as a strategic partner — not just a content creator — helping you understand what actually moves the needle for your business and what’s just noise.

Ongoing support includes:

• Monthly content themes and posting recommendations

• Feedback on what’s working and where to adjust

• Brand voice and tone guidance for consistency across channels

• Optional review of performance and engagement trends

Your social presence will be intentional, on-brand, and manageable